Compare MSP NOC offers
22 MSP NOC offers, shown alphabetically. Branding and client-contact rules differ: some providers work behind your engineers, some communicate under your brand, and staffing suppliers put people on your rota. The column shows the available source statements; use the profiles for full terms and dates.
| Provider / service option | What this offer publishes | Branding and client contact | Decision to settle |
|---|---|---|---|
| Benchmark365 NOC Launch |
2 more published conditions
| Not published. | Which alert events consume investigations or remediations, and what is charged after the selected plan allowance? |
| ConnectWise NOC with ConnectWise RMM |
2 more published conditions
| MSP-to-NOC chat through ConnectWise Home; this is not an end-user help desk. Source / 2026-10-16 (external website) | Which RMM and BCDR licenses, patch duties and recovery approvals are included? |
| ExtNOC NOC Partner Program for MSPs / VARs / SIs |
2 more published conditions
| Partner technical experts may join client calls. Branding and client ownership need an agreement. Source / 2026-10-17 (external website) | Which branding and client-ownership rules apply to the partnership, and what is included in the per-user or per-device quote? |
| Flexis IT MANAGE - shared NOC remediation |
2 more published conditions
| Not published. | Is the order monitoring, shared remediation or an MSP-managed engineer, and who owns each action and shift? |
| Global BrainForce NOC Analyst - MSP-directed staff |
2 more published conditions
| Staff work on your rota. GBF says it does not run a desk under your brand or contact your clients. MSP roles, annual price table and FAQ / 2026-11-06 (external website) | Which NOC analyst rota and annual quote apply, what cover replaces absence, and which service responsibilities remain with our MSP? |
| HEX64 MSP NOC offer |
2 more published conditions
| NOC tickets follow the MSP procedures and identity. Source / 2026-11-06 (external website) | Which device quantity and remediation window belong to the MSP NOC quote rather than a separate public package? |
| Infrassist POD Lite - NOC component of combined team |
2 more published conditions
| Not published. | Which NOC actions belong to the selected day shift, and who accepts incidents outside that window? |
| INOC Managed / white-label NOC - configured scope |
2 more published conditions
| VISION partners can white-label the NOC services in their own catalogues; client-contact rules need an agreement. MSP NOC service catalogue / 2026-11-06 (external website) | Which team model and technical duties apply, who creates the authoritative ticket, and how can the activity-based fee change? |
14 more NOC providers
| Provider / service option | What this offer publishes | Branding and client contact | Decision to settle |
|---|---|---|---|
| IT By Design NOC Watch |
2 more published conditions
| Grey-label managed NOC under the MSP brand; staffing programmes are separate. IMS service framework / 2026-11-06 (external website) Helpdesk service and FAQ / 2026-11-06 (external website) Co-managed engineers / 2026-11-06 (external website) Self-managed teams / 2026-11-06 (external website) | Which Watch, Care or Ignite actions are included, and which Addendum and SOW define limits and renewal? |
| Kaseya Endpoint NOC for MSP personnel |
2 more published conditions
| Contacts MSP staff by phone, email or SMS; not end users. Source / 2026-11-06 (external website) | Which covered-endpoint licenses remain payable when devices are removed? |
| LTVplus Managed NOC - NOC seat |
2 more published conditions
| White-label NOC in the MSP stack, with escalation to the MSP on-call engineer. The MSP keeps clients, contracts and billing. Managed NOC service / 2026-10-18 (external website) | How many NOC seats and shifts meet our window, which invoice calendar applies, and what stays payable during the initial three months? |
| Microbyte White-label helpdesk - NOC monitoring component |
1 more published condition
| Not published. | Which monitoring and response duties are included, can the NOC component be bought separately, and which prices and assigned team apply? |
| Mission Control NOC Configurable NOC |
2 more published conditions
| Not published. | Which devices use a fixed device service and which work is billed by time, especially outside selected hours? |
| NOC 24/7 Managed MSP NOC |
2 more published conditions
| MSP-branded phone greetings, email identities and PSA ticket updates. Source / 2026-10-17 (external website) | How are device classes weighted and what qualifies as standard onboarding? |
| NOCDOC White-label NOC |
2 more published conditions
| The NOC team works under the MSP brand. Source / 2026-10-15 (external website) | Which actions are included in monitor, manage, analyze and optimize for our estate? |
| NomadGuru Shared NOC - escalations and short projects |
2 more published conditions
| Not published. | Which technical escalations and project work enter the shared pool, during what staffed window, and under which billing unit and exit terms? |
| ScienceSoft Preventive infrastructure NOC |
2 more published conditions
| Not published. | Which L2/L3 infrastructure duties are in the NOC option rather than the end-user desk? |
| Sherweb Core NOC on Sherweb tools |
2 more published conditions
| NOC technicians work under the partner brand. Helpdesk service page / 2026-10-17 (external website) NOC service page / 2026-10-17 (external website) NOC SOW / 2026-10-17 / PDF p. 15 (external website) | Which current SKU uses provider tools per device, and which separate RMM workflow is priced per ticket? |
| Single Point of Contact Private-label NOC |
1 more published condition
| Not published. | Which network, server and onsite duties sit inside the private-label NOC service schedule? |
| Support My MSP MSP NOC |
1 more published condition
| Not published. | Where does a NOC incident cross into SOC, help desk or paid project work? |
| Uptime / Inbay Channel-only NOC |
2 more published conditions
| High-priority phone, email and ticket escalation goes to the MSP's technical contact. Source / 2026-10-16 / PDF p. 8 (external website) | Which inventory and action limits define the fixed monthly fee? |
| Worksent MSP NOC |
2 more published conditions
| Not published. | How are the minimum 50 devices counted, and what changes between a shared and an assigned POD? |
For other service families or packages, use the directory filters. How published terms are compared.
Write the action boundary
A NOC subscription can cover monitoring alone, operational action under runbooks, or a wider managed queue. Specify each activity separately:
| Activity | Supplier responsibility to specify | MSP decision to retain or delegate |
|---|---|---|
| Alert intake | Device scope, thresholds, suppression and ticket creation | Monitoring policy and approved exceptions |
| Triage | Severity, initial diagnosis and duplicate handling | Business impact and client priority |
| Remediation | A list of allowed commands, changes and rollback actions | Risk acceptance and approval outside the runbook |
| Maintenance | Approved patch, backup and scheduled-job duties | Maintenance windows and change policy |
| Escalation | Accepting owner, contact path and required diagnostics | Application, vendor or client-administrator decisions |
For example, permission to restart an approved service is narrower than permission to reboot a production host. Put both the permitted action and the approval trigger beside the device class. The NOC operating-model guide explains shared service, assigned capacity and retained duties.
Branding controls to verify
Agree how technicians appear in the PSA, which accounts identify each actor, and what the client sees in ticket updates. If the supplier contacts clients, specify the sending domain, phone greeting, caller identity and escalation language. Keep the MSP owner and client contact policy clear when an incident moves between teams.
Use named accounts with the permissions required for the agreed actions. Identify the person who can revoke access and the information that must remain in the MSP ticket history afterward. The integration worksheet covers tenant mapping, permissions and failed updates.
Define the five SLA timers
Separate acknowledgement, work start, mitigation, restore and resolution. For each severity, write the start event, target, pause rules, stop event and escalation path. A staffed coverage window describes availability; the timer schedule describes what must happen inside that window.
Specify the timezone, holiday calendar and shift-change handoff. Use the SLA worksheet for the timer definitions and after-hours guide for staffed and on-call coverage.
RFP excerpt for white-label NOC
- Enrolled workstations, servers and network devices, with their billing weights.
- Monitoring, triage, approved remediation and maintenance tasks for each class.
- Service hours, holidays, handoffs and the receiving escalation owner.
- PSA/RMM products, named access, approval limits and audit trail.
- Recurring fee, minimum, overage, onboarding, term, notice and exit work.
- A service schedule identifying the supplier entity and the MSP responsibilities.
Send that scope to each candidate using the RFP builder. Use a complete proposal in the quote comparison so that an unpriced duty stays visible.
FAQ
Is a white-label NOC the same as outsourced help desk?
NOC work centers on infrastructure and operational events. A help desk handles user requests through agreed contact channels. Some suppliers sell both, with different schedules and fees; compare the specific service you intend to buy.
Does 24x7 include every remediation action?
The service window and action authority are separate. State which fixes can be completed overnight and which wait for an MSP, application owner or client approval.
How should a device minimum affect the shortlist?
Check what counts as a device and whether different classes carry different weights. Keep client-count conditions, device eligibility and minimum monthly spend on separate quote lines.