Published service details
Service details from Mission Control NOC, checked to . How to read these terms.
- Who the service is for
- MSP partner service; confirm the selected service and plan. Source / 2026-10-15 (external website)
- Notice period
- The FAQ describes a 90-day termination clause. The Canada and US MSAs provide 90-day notice for convenience unless the Service Order or SOW specifies otherwise; confirm the applicable order. Canada / US MSA / 2026-10-16 (external website) FAQ / 2026-10-15 (external website)
- Onboarding fees
- Halo page advertises no onboarding fees; MSA permits SOW non-recurring charges. Obtain the fee schedule for the selected service. Halo offer / 2026-10-15 (external website) Canada / US MSA / 2026-10-16 (external website)
Not published: time to receive a quote. Ask for these in the proposal.
Services and plans
| Service | Hours | Price and billing unit | Team | Request |
|---|---|---|---|---|
| Configurable NOC | See shared terms below. | See shared terms below. | See shared terms below. | RFP for this service Service brief |
| Configurable help desk | See shared terms below. | See shared terms below. | See shared terms below. | RFP for this service Service brief |
Terms and working arrangements
- Service hours - all services
- 24x7 or selected hours; the FAQ explicitly says not every plan is 24x7. Source / 2026-10-15 (external website)
- Tools - all services
- HaloPSA is explicitly described, with applicable-ticket synchronization through PSA Bridge. Source / 2026-10-15 (external website)
- Minimum order - all services
- No client-count minimum is advertised on the Halo landing page. Request the minimum spend and device commitments for the proposed service. Source / 2026-10-15 (external website)
- Contract length - all services
- The FAQ offers month-to-month and annual contracts, with a 90-day termination clause. Monthly terms do not mean 30-day exit; confirm the notice and any Service Order / SOW override. FAQ / 2026-10-15 (external website) Canada / US MSA / 2026-10-16 (external website)
- Price and billing unit - all services
- NOC and help desk offered by device and time; no numeric rate in the reviewed FAQ. Source / 2026-10-15 (external website)
- Team - all services
- Familiar POD team members include technicians, dispatchers and client-success staff; exclusively dedicated technicians are not established. Source / 2026-10-15 (external website)
- Team location - all services
- FAQ describes the team as predominantly in Canada and the US, with some members working abroad. A country-specific assignment requires confirmation. Source / 2026-10-15 (external website)
- Contact channels - Configurable help desk
- Dedicated inbound number answered as the MSP; PSA ticket synchronization is also described. A public end-user portal is not established. Source / 2026-10-15 (external website)
Service conditions
- Configurable NOC; Configurable help desk: The FAQ estimates approximately two weeks to go-live after all required information is received. Tool-stack assessment and PSA/RMM/documentation setup precede launch; preparatory improvements can incur separate Professional Services charges. Agree readiness, milestones and the billing start in the order. Partner onboarding FAQ / 2026-10-17 (external website)
Not published for the selected service
- Configurable NOC: Contact channels.
Ask for these in the proposal. Terms published for another service do not fill these gaps.
Points to settle before signing
Billing start and unfinished implementation
The MSA states that billing commences for the entire service even if some partner devices, systems or services are not yet implemented. Agree the commercial start date and enrolled inventory in the Service Order. Canada / US MSA / 2026-10-16 (external website)
- Month-to-month is a contract option; the FAQ and public MSA also describe 90-day notice, subject to the applicable order.
- "No client minimum" refers only to the number of clients. Ask about minimum spend and device charges.
- The Halo page advertises no onboarding fees, while order-specific non-recurring charges are allowed in the MSA.
Questions for Mission Control NOC
- Which selected users and devices get 24x7 coverage, and what happens to a ticket outside another device's scheduled hours?
- Does this order change the default 90-day notice, and what fees remain due if the service ends early?
- What information and stack preparation must be complete before the approximate two-week onboarding estimate starts, and what preparation charges apply?
- What ticket updates and fields synchronize through the proposed HaloPSA/PSA Bridge arrangement?
- Which inventory and commercial start date trigger billing while implementation is still in progress?