MSP
ShortlistMenu

PROVIDER PROFILE

LTVplus Managed Helpdesk and NOC

LTVplus offers managed white-label helpdesk and NOC teams inside the MSP's tools. Advertised starting prices are $2,800 per dedicated helpdesk engineer seat/month and $3,000 per NOC seat/month. Quote the seats required for your coverage. The general terms describe four-week billing and an initial three-month payment commitment, so agree the rate calendar and order terms before comparing annual cost.
Build an RFP for a service

Choose the offer for your request. Open its RFP or download a quote brief with its published scope and the details to clarify.

Edited by Vasilii KaraUpdated Suggest a correction

Published service details

Service details from LTVplus, checked . How to read these terms.

Service hours
Helpdesk offers business-hours, extended and 24/7 windows; NOC offers 24/7 or after-hours and weekends. Starting seat figures do not price all seats needed for a continuous staffed window. MSP pricing and FAQ / 2026-10-18 (external website)
Shared or dedicated team
The helpdesk describes dedicated engineers with provider-managed QA, scheduling, training and performance. Obtain assigned staffed seats, absence cover and the coverage window; dedicated capacity is not one person covering every hour. Managed Tier 1-2 helpdesk / 2026-10-18 (external website)
Notice period
The general termination clause gives 30 days notice subject to the minimum commitment. Paid fees remain non-refundable and unpaid subscriptions remain due through the current billing cycle. A separate breach clause has a cure period; define the actual exit date in the order. Public terms dated 13 August 2026 / 2026-10-18 (external website)
Price and billing unit
Advertised starting figures are $2,800 per dedicated helpdesk engineer seat/month and $3,000 per NOC seat/month. Obtain required seats, the currency and the order calendar: general terms describe four-week invoicing. These are not a quoted total for 24/7 coverage. MSP pricing and FAQ / 2026-10-18 (external website) Public terms dated 13 August 2026 / 2026-10-18 (external website)
Onboarding fees
The pricing page advertises no setup fees. Confirm this in the order alongside advance subscription payments and the separate added-worker deposit or cancellation terms. MSP pricing and FAQ / 2026-10-18 (external website) Public terms dated 13 August 2026 / 2026-10-18 (external website)
PSA and RMM tools
The company pricing FAQ names ConnectWise and Datto without exact products, plus Autotask, HaloPSA, Syncro, NinjaOne, N-able, Atera, IT Glue and security or Microsoft platforms. Use each service list to confirm the purchased workflow; generic names do not identify Manage, Automate or Datto RMM. MSP pricing and FAQ / 2026-10-18 (external website)
Time to go live
The pricing timeline describes three to four weeks total to launch, including solution design and knowledge transfer. Service pages also describe about 30 days. Agree access, runbooks, staffing and acceptance prerequisites. MSP pricing and FAQ / 2026-10-18 (external website)
Time to receive a quote
The pricing timeline allocates one week to solution design, including an agreed fixed monthly quote. Confirm when that stage starts and which inputs it needs. The 30-minute scoping call is meeting length, not quote turnaround. MSP pricing and FAQ / 2026-10-18 (external website)
Published security statement
The Trust Center states ISO 27001:2022 and SOC 2, least-privilege access, encryption and audit logs. The About page describes SOC 2 Type II. Obtain current scope, legal entity, report dates and permitted review access; no certificate or audit report was independently validated here. Source / 2026-10-18 (external website)

Not published: team location. Ask for these in the proposal.

Services and plans

Services and plans
ServiceHoursPrice and billing unitTeamRequest
Managed Tier 1-2 helpdesk - dedicated engineer seatThe helpdesk advertises business-hours, extended or 24/7 coverage options. Managed Tier 1-2 helpdesk / 2026-10-18 (external website) Shared conditionsThe advertised starting figure is $2,800 per dedicated helpdesk engineer seat/month. Managed Tier 1-2 helpdesk / 2026-10-18 (external website) Public terms dated 13 August 2026 / 2026-10-18 (external website) Shared conditionsSee shared terms below.RFP for this service
Service brief
Managed NOC - NOC seatThe NOC advertises 24/7, or after-hours and weekends. Managed NOC service / 2026-10-18 (external website) Shared conditionsThe advertised starting figure is $3,000 per NOC seat/month. Managed NOC service / 2026-10-18 (external website) Public terms dated 13 August 2026 / 2026-10-18 (external website) Shared conditionsSee shared terms below.RFP for this service
Service brief

Conditions shared by the named services

Terms and working arrangements

Tools - Managed Tier 1-2 helpdesk - dedicated engineer seat
The helpdesk names ConnectWise, Datto/Autotask, HaloPSA, Syncro, NinjaOne, N-able and Atera; its stack also names IT Glue. ConnectWise and Datto are not exact product names. Agree ticket fields, permissions, documentation and tenant boundaries. Managed Tier 1-2 helpdesk / 2026-10-18 (external website)
Contract length - all services
The public terms require new clients to pay the full agreed fee for the first three months, even after an early downgrade or termination request. Pricing calls this a three-month pilot. Agree the service start date, renewal and controlling order. Public terms dated 13 August 2026 / 2026-10-18 (external website) MSP pricing and FAQ / 2026-10-18 (external website)
Team - all services
The service page describes dedicated engineers and provider management of QA, scheduling, training and performance. Quote staffed seats, shift cover and absence cover for the purchased window. Managed Tier 1-2 helpdesk / 2026-10-18 (external website) Managed NOC service / 2026-10-18 (external website)
Contact channels - Managed Tier 1-2 helpdesk - dedicated engineer seat
The helpdesk handles white-label phone, email and portal requests, with ticket notes and escalation in the MSP PSA. Define routing, identity checks and staffed channel hours. Managed Tier 1-2 helpdesk / 2026-10-18 (external website)
Audience and resale - Managed Tier 1-2 helpdesk - dedicated engineer seat
LTVplus offers managed Tier 1-2 support under the MSP brand, in the customer PSA and runbooks. The MSP retains client contracts and billing. Managed Tier 1-2 helpdesk / 2026-10-18 (external website)
Tools - Managed NOC - NOC seat
The NOC stack names NinjaOne, N-able, ConnectWise, Datto/Autotask, Atera, Auvik and PRTG. It does not name HaloPSA on this service page. Generic vendor labels do not identify exact RMM or PSA editions. Managed NOC service / 2026-10-18 (external website)
Contact channels - Managed NOC - NOC seat
The NOC takes monitoring alerts, documents incident context and pages the MSP on-call engineer for escalation. Phone, email and end-user portal handling are separate helpdesk conditions. Managed NOC service / 2026-10-18 (external website)
Audience and resale - Managed NOC - NOC seat
LTVplus offers a white-label managed NOC inside the MSP monitoring stack; the MSP retains clients, contracts and billing. Managed NOC service / 2026-10-18 (external website)

Not published for the selected service

  • Managed Tier 1-2 helpdesk - dedicated engineer seat: Minimum order.
  • Managed NOC - NOC seat: Minimum order.

Ask for these in the proposal. Terms published for another service do not fill these gaps.

Points to settle before signing

Reconcile the price display and invoice calendar

The price cards say "per month", but the general terms invoice every four weeks. Ask for the rate and invoice dates that apply to your order. Help desk example: If the $2,800 seat rate applies to each four-week period, 13 such periods cost $36,400 per seat, compared with $33,600 for 12 monthly payments. Public terms dated 13 August 2026 / 2026-10-18 (external website) Managed Tier 1-2 helpdesk / 2026-10-18 (external website)

Price the initial commitment and the actual exit date

The first three months remain payable at the agreed fee despite early downgrade or termination. Later exit is subject to notice and the current billing cycle; the pricing page advertises no exit penalties. Agree how those conditions fit the signed service order. Public terms dated 13 August 2026 / 2026-10-18 (external website) MSP pricing and FAQ / 2026-10-18 (external website)

Agree which working materials you can take with you

Provider-created training and process materials remain LTVplus intellectual property under the public terms. A former client can request a read-only copy containing its proprietary inputs within 90 days, subject to identity checks. Agree usable runbook exports and rights before launch; personal-data rights are addressed separately. Public terms dated 13 August 2026 / 2026-10-18 (external website)

Include the price-review rule in the cost model

For new agreements from August 13, 2026, the terms describe a 4-4.5% anniversary increase and expressly say this is not a cap. They provide at least 30 days written notice of adjustment. Confirm the applicable rate-review schedule before using a fixed multiyear cost. Public terms dated 13 August 2026 / 2026-10-18 (external website)

Set the runbook and on-call boundary

The NOC describes first-response actions under customer runbooks, escalation to the MSP on-call engineer, monthly alert tuning and shift reports. Agree approved fixes, paging thresholds and who accepts an incident outside scope. Managed NOC service / 2026-10-18 (external website)

  • Obtain the total staffed-seat quote, billing currency and rate calendar. Resolve monthly displays and four-week terms explicitly.
  • Model the full initial commitment, advance payments, later notice and fees through the actual exit date.
  • Confirm exact products and workflows for each service. The helpdesk's HaloPSA statement does not identify the NOC workflow.
  • Agree usable copies and rights for operational materials before handover, alongside personal-data return and retention duties.
  • Request current security-report scope and assigned staff and data-processing countries.

Fits when

  • You want provider-managed engineering, QA and scheduling inside your existing PSA and monitoring tools.
  • You can define the required seats, shift coverage, approved fixes and retained escalation duties.
  • You can supply customer context, runbooks and access for a planned knowledge-transfer stage.

Questions for LTVplus

  1. How many staffed seats, shifts and backup resources cover our helpdesk or NOC window, and what is the full recurring price?
  2. Does our rate apply to a calendar month or a four-week cycle, in which currency, and how are annual increases handled?
  3. What remains payable during the first three months, capacity changes, notice and the final billing cycle?
  4. Which PSA/RMM operations, tenant permissions, approved fixes and escalations are included in this particular service?
  5. Which runbooks, training and process files can we export and keep using after exit, and which countries and assurance reports apply?

Official sources

Read the provider's service information and confirm current terms for your proposal.

ltvplus.com (8 pages)
MSP pricing and FAQ (external website)Managed Tier 1-2 helpdesk (external website)Managed NOC service (external website)white label it support (external website)Public terms dated August 13, 2026 (external website)DPA dated March 18, 2026 (external website)Public Trust Center (external website)Company and operating coverage (external website)