# LTVplus - Managed NOC - NOC seat quote brief Provider profile: https://mspshortlist.com/providers/ltvplus/ Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-ltvplus/managed-noc Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date. ## Buyer requirements to complete - Buyer organization and reply contact: __________ - Required start date and pilot acceptance: __________ - Supported people, devices, sites and applications: __________ - Ordinary and busy-month workload by channel and task: __________ - Staffed hours, named timezone and holidays: __________ - Working queue, documentation and permitted tool access: __________ - Permitted actions, identity checks and approval owner: __________ - MSP supervision, escalation and handback retained: __________ - Requested quote currency and payment calendar: __________ ## Selected service and questions MSP Shortlist - candidate requirements Service: NOC LTVplus Selected service: - Managed NOC - NOC seat Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Request: Coverage window; Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model; Contact channels; Applicable MSP resale agreement Clarify: The NOC advertises 24/7, or after-hours and weekends. Quote the required seats and shifts; the starting rate is not a total continuous-coverage price. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Clarify: The NOC stack names NinjaOne, N-able, ConnectWise, Datto/Autotask, Atera, Auvik and PRTG. It does not name HaloPSA on this service page. Generic vendor labels do not identify exact RMM or PSA editions. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Clarify: The public terms require new clients to pay the full agreed fee for the first three months, even after an early downgrade or termination request. Pricing calls this a three-month pilot. Agree the service start date, renewal and controlling order. Source / checked: https://www.ltvplus.com/terms-of-service/ / 2026-10-18 Source / checked: https://www.ltvplus.com/pricing/ / 2026-10-18 Clarify: The advertised starting figure is $3,000 per NOC seat/month. Confirm required staffed seats, billing currency and the invoice calendar. General terms describe four-week billing, so obtain the controlling order before calculating a yearly total. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Source / checked: https://www.ltvplus.com/terms-of-service/ / 2026-10-18 Clarify: The service page describes dedicated engineers and provider management of QA, scheduling, training and performance. Quote staffed seats, shift cover and absence cover for the purchased window. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Clarify: The NOC takes monitoring alerts, documents incident context and pages the MSP on-call engineer for escalation. Phone, email and end-user portal handling are separate helpdesk conditions. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Clarify: LTVplus offers a white-label managed NOC inside the MSP monitoring stack; the MSP retains clients, contracts and billing. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Clarify: The price cards say "per month", but the general terms invoice every four weeks. Ask for the rate and invoice dates that apply to your order. Source / checked: https://www.ltvplus.com/terms-of-service/ / 2026-10-18 Clarify: The first three months remain payable at the agreed fee despite early downgrade or termination. Later exit is subject to notice and the current billing cycle; the pricing page advertises no exit penalties. Agree how those conditions fit the signed service order. Source / checked: https://www.ltvplus.com/terms-of-service/ / 2026-10-18 Source / checked: https://www.ltvplus.com/pricing/ / 2026-10-18 Clarify: Provider-created training and process materials remain LTVplus intellectual property under the public terms. A former client can request a read-only copy containing its proprietary inputs within 90 days, subject to identity checks. Agree usable runbook exports and rights before launch; personal-data rights are addressed separately. Source / checked: https://www.ltvplus.com/terms-of-service/ / 2026-10-18 Clarify: For new agreements from August 13, 2026, the terms describe a 4-4.5% anniversary increase and expressly say this is not a cap. They provide at least 30 days written notice of adjustment. Confirm the applicable rate-review schedule before using a fixed multiyear cost. Source / checked: https://www.ltvplus.com/terms-of-service/ / 2026-10-18 Clarify: The NOC describes first-response actions under customer runbooks, escalation to the MSP on-call engineer, monthly alert tuning and shift reports. Agree approved fixes, paging thresholds and who accepts an incident outside scope. Source / checked: https://www.ltvplus.com/noc-services-for-msps/ / 2026-10-18 Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP. ## Requested supplier response 1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement. 2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees. 3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request. 4. Name the working tools, permissions, documentation and permitted actions for this service. 5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements. Supplier response and document revision: __________ Buyer review date and owner: __________ Open questions and next action: __________