Published service details
Service details from Global BrainForce, checked . How to read these terms.
- Published security statement
- In its statement dated 22 October 2026, GBF says it has no SOC 2 report or ISO 27001 certificate yet and has ISO certification underway. Request documents covering the proposed people, systems and processing scope. Source / 2026-11-06 (external website)
Not published: onboarding fees, time to receive a quote. Ask for these in the proposal.
Services and plans
| Service | Hours | Price and billing unit | Team | Request |
|---|---|---|---|---|
| NOC Analyst - MSP-directed staff | Not published. | USD 25,560 per year for US quotes; AUD 35,400 per year for AU quotes, in the supplier column of the MSP role table. Obtain the actual staffed rota, seniority and full quote. These are annual seat figures, not an hourly or 24x7 service tariff. MSP roles, annual price table and FAQ / 2026-11-06 (external website) | See shared terms below. | RFP for this service Service brief |
| Service Desk L1 - MSP-directed staff | Not published. | MSP role table: USD 18,480 per year for US quotes or AUD 25,800 per year for AU quotes. The NinjaOne page repeats these annual L1 supplier figures. Confirm the staffed rota, payable hours and inclusions in the actual quote. MSP roles, annual price table and FAQ / 2026-11-06 (external website) NinjaOne L1 annual supplier figures / 2026-11-06 (external website) | See shared terms below. | RFP for this service Service brief |
| Service Desk L2 - MSP-directed staff | Not published. | USD 23,880 per year for US quotes; AUD 33,000 per year for AU quotes, in the supplier column of the MSP role table. Obtain the actual role, staffed rota and complete quote. These are staff prices, not a per-ticket managed help desk rate. MSP roles, annual price table and FAQ / 2026-11-06 (external website) | See shared terms below. | RFP for this service Service brief |
Terms and working arrangements
- Tools - NOC Analyst - MSP-directed staff; Service Desk L1 - MSP-directed staff
- NinjaOne is explicitly named for NOC Analyst and Service Desk L1. The general MSP FAQ names a broader stack; obtain the exact product, role and permitted workflow for the selected seat. NinjaOne staffing page / 2026-11-06 (external website)
- Team - all services
- Full-time technicians dedicated to one MSP on its rota. GBF owns employment, payroll, HR and equipment; the MSP retains service delivery and supervision. NinjaOne staffing page / 2026-11-06 (external website)
- Team location - all services
- The MSP staffing model describes Philippine technicians. Confirm the assigned people, remote-work arrangements and data-processing locations for the order. MSP roles, annual price table and FAQ / 2026-11-06 (external website)
- Tools - Service Desk L2 - MSP-directed staff
- The MSP technician FAQ names NinjaOne among the tools its staff work in. Confirm the selected L2 role, permissions and workflow; no client-facing managed desk is included. MSP roles, annual price table and FAQ / 2026-11-06 (external website)
Not published for the selected service
- NOC Analyst - MSP-directed staff: Minimum order, Contract length, Contact channels.
- Service Desk L1 - MSP-directed staff; Service Desk L2 - MSP-directed staff: Minimum order, Contract length, Contact channels.
Ask for these in the proposal. Terms published for another service do not fill these gaps.
Points to settle before signing
The MSP keeps delivery and client contact
Dedicated staffing for MSP-owned service desk and NOC work. The MSP retains its tools, runbooks, client relationships and SLA; the supplier states it never contacts the MSP clients. MSP roles, annual price table and FAQ / 2026-11-06 (external website)
Annual role prices and the matching NinjaOne L1 display
The MSP role table publishes annual supplier figures for L1, L2 and NOC Analyst in USD for US quotes and AUD for AU quotes. These are yearly staff prices for the stated role and currency. MSP roles, annual price table and FAQ / 2026-11-06 (external website) NinjaOne L1 annual supplier figures / 2026-11-06 (external website)
Resolve the trial, notice and invoice basis
Public terms state two months of notice after the initial trial and describe immediate termination circumstances. Confirm their incorporation and the trial duration in the staffing agreement. Public staffing terms / 2026-11-06 (external website)
Agree role-specific launch and shadowing
The MSP FAQ describes a 2-3 week fast track and 4-6 weeks for a more specialized role, with shadowing on the MSP queue. Confirm the actual role and launch plan. MSP roles, annual price table and FAQ / 2026-11-06 (external website)
Price inclusions and invoicing
The MSP role table (external website), checked 6 November 2026, lists annual prices for all three roles above. The NinjaOne staffing page (external website) gives the same L1 figures.
Each price covers one full-time technician on your rota. One technician does not provide round-the-clock cover. GBF says recruitment, payroll, HR, equipment and secure remote setup are included.
The public staffing terms (external website) describe monthly invoices based on hours worked, in USD or EUR. Ask which billing basis and currency your order will use, including leave and public holidays.
You can start with one seat, but the public pages do not specify minimum paid hours, trial duration or the initial contract commitment.
Security and data agreements
The security and compliance statement (external website), dated 22 October 2026 and checked 6 November 2026, describes data-processing and healthcare agreements as engagement-specific. Put the required agreements, assigned staff, access controls and processing locations in the order. The AI tools page (external website) separately explains client-controlled and supplier-managed tool arrangements.
Questions for Global BrainForce
- Which role, staffed rota, annual price display and invoice basis apply to our actual quote?
- Who supervises the technician, covers leave and accepts work outside the approved procedure?
- What trial length, initial commitment and notice govern this staffing order?
- Which access, security documents, assigned people and processing locations cover our proposed work?