# Global BrainForce - NOC Analyst - MSP-directed staff quote brief

Provider profile: https://mspshortlist.com/providers/global-brainforce/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-globalbrainforce/noc-analyst

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

Global BrainForce
Selected service:
- NOC Analyst - MSP-directed staff
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Request: Coverage window; Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model; Contact channels; Applicable MSP resale agreement; Team / operations country for this service
  Clarify: Agree the actual staffed shift, timezone, holiday and absence cover. Night/weekend staffing is advertised; a complete staffed 24x7 rota is not specified for one seat.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Clarify: NinjaOne is explicitly named for NOC Analyst and Service Desk L1. The general MSP FAQ names a broader stack; obtain the exact product, role and permitted workflow for the selected seat.
  Source / checked: https://globalbrainforce.com/for-msps/ninjaone / 2026-11-06
  Clarify: The public terms mention an initial trial but give no duration or monthly cancellation option. Agree the trial and initial commitment in the order.
  Source / checked: https://policies.globalbrainforce.com/terms / 2026-11-06
  Clarify: USD 25,560 per year for US quotes; AUD 35,400 per year for AU quotes, in the supplier column of the MSP role table. Obtain the actual staffed rota, seniority and full quote. These are annual seat figures, not an hourly or 24x7 service tariff.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Clarify: Full-time technicians dedicated to one MSP on its rota. GBF owns employment, payroll, HR and equipment; the MSP retains service delivery and supervision.
  Source / checked: https://globalbrainforce.com/for-msps/ninjaone / 2026-11-06
  Clarify: Agree internal communication and escalation channels. Work is in the MSP tools and the supplier says it does not contact the MSP clients; no end-user phone/chat desk is specified.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Clarify: Dedicated staffing for MSP-owned service desk and NOC work. The MSP retains its tools, runbooks, client relationships and SLA; the supplier states it never contacts the MSP clients.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Clarify: The MSP staffing model describes Philippine technicians. Confirm the assigned people, remote-work arrangements and data-processing locations for the order.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Clarify: Dedicated staffing for MSP-owned service desk and NOC work. The MSP retains its tools, runbooks, client relationships and SLA; the supplier states it never contacts the MSP clients.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06
  Clarify: Public terms state two months of notice after the initial trial and describe immediate termination circumstances. Confirm their incorporation and the trial duration in the staffing agreement.
  Source / checked: https://policies.globalbrainforce.com/terms / 2026-11-06
  Clarify: The MSP FAQ describes a 2-3 week fast track and 4-6 weeks for a more specialized role, with shadowing on the MSP queue. Confirm the actual role and launch plan.
  Source / checked: https://globalbrainforce.com/for-msps / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________