Read the same fields
| Field | Worksent | Infrassist |
|---|---|---|
| Service scope | white-label NOC; SOC; help desk Source / 2026-09-20 ↗ | white-label NOC; help desk; professional services Source / 2026-09-20 ↗ |
| Coverage claim | 24x7 NOC monitoring claimed Source / 2026-10-06 ↗ | 24x7, after-hours and weekend NOC options claimed Source / 2026-10-06 ↗ |
| Pricing and entry evidence | NOC FAQ states a 50-device minimum and month-to-month contract; quote and complete fee schedule required. Source / 2026-10-06 ↗ | Fixed monthly device-linked pricing claimed. Current amount, minimum, term and complete fee schedule require a quote. Source / 2026-10-06 ↗ |
| Named tool evidence | NinjaRMM; Kaseya; ConnectWise Automate; Datto RMM; Auvik; IT Glue; Halo Source / 2026-10-06 ↗ | Atera; Datto; Kaseya; N-able; ConnectWise Automate and other named tools Source / 2026-09-20 ↗ |
| Security evidence | ISO/IEC 27001:2022 certification claimed; certificate scope and validity not independently validated. Source / 2026-10-06 ↗ | ISO 27001:2022 certification claimed on About page; certificate scope and validity not independently validated. Source / 2026-10-06 ↗ |
| Location evidence | Kochi India support center; Delaware US sales office Source / 2026-09-20 ↗ | NOC center referenced without a verified page-level address Source / 2026-09-20 ↗ |
| Questions still unresolved | Complete contractual five-clock SLA; ticket scope by plan; current rate and complete fees; certificate validation; staffing and data-processing locations; scoped integration proof. Source / 2026-09-20 ↗ | public rate; contractual SLA; exact delivery geography; contract term; partner compensation Source / 2026-09-20 ↗ |
Compare the same service requirements below. Confirm unanswered fields directly with each provider. A named tool alone does not demonstrate your intended workflow.
Normalize the buying scenario
Use the same tenant inventory, user contacts, maintenance windows, alert sample and supported applications. Ask each supplier to state which actions are included, which need approval and which return to your engineers. If one proposal is monitoring-only and the other includes fixes, separate those service lines before discussing price.
Request rate, billable unit, minimum, included usage, overage, onboarding, required software and retained management effort. Keep recurring annual cost separate from first-year transition cost. A missing amount blocks the affected total; it is not zero. Use the three-quote worksheet with one currency and workload.
SLA and continuity questions for both
Ask both providers to define response, first useful action, mitigation, restore and resolution clocks. Confirm start events, pauses, holidays, escalation acceptance and remedies. Do not compare a first-action marketing statement with a contractual restoration target. The SLA scorecard records completeness without rating service quality.
Specify buyer-owned ticket evidence, staff and data-processing locations, account revocation, notice and exit work. Where a public source names a certification, obtain the current scope and validity; this comparison has not independently audited either provider. Any different assumptions should stay visible beside the quote.
A matched pilot
Run one permitted remediation, one refused change and one backup failure through each scoped pilot. Compare the record delivered, accepted escalation and internal review effort, keeping failed cases visible. Set acceptance criteria first and retain timestamps, permissions, action records and reviewer decisions. A correct refusal can be a successful case when the provider lacks authorization. A fast unauthorized change is not a success.
Keep pilot conclusions within the sampled period and estate. Review failures after correction instead of replacing the original log. Follow the NOC pilot plan and exit checklist before wider enrollment.
Continue with the underlying evidence
Read Worksent and Infrassist for detailed sourcing, public customer evidence and unresolved contract questions. Use one RFP for both. The directory can compare two or three selected providers if your shortlist contains a third candidate. Send a sourced correction when a current official document changes a recorded statement.