# Worksent - MSP NOC quote brief

Provider profile: https://mspshortlist.com/providers/worksent/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-worksent/primary

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Published starting scope

### Coverage statement
24/7 NOC coverage is advertised.
Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15

### Products and workflow
The NOC service page names NinjaRMM, ConnectWise Automate, Datto RMM, Auvik and IT Glue, plus broad Kaseya and Halo labels. The NOC FAQ additionally names Zabbix, PRTG, SolarWinds and Nagios. Exact versions and workflow depth need confirmation.
Source / checked: https://worksent.com/faq / 2026-10-16
Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15

### Minimum condition
Minimum of 50 devices for the NOC service.
Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15

### Team and management model
Shared PODs of 10-12 engineers; an exclusively assigned POD is an option.
Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

Worksent
Selected service:
- MSP NOC
  Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15
  Request: Contract options and notice; Current price and charging unit; Contact channels
  Clarify: The NOC service page says month-to-month, while the general partnership FAQ describes a standard three-month term. Confirm the applicable service agreement and notice period before treating the NOC as a monthly commitment.
  Source / checked: https://worksent.com/faq / 2026-10-16
  Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15
  Clarify: India operations center is listed; this does not guarantee every service is delivered there.
  Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-15
  Clarify: Both Worksent NOC plans list continuous monitoring, alert triage/remediation, patching, AV/EDR administration and daily summaries. The Standard plan marks RMM consulting, backup checks and vendor coordination as excluded; Premium marks them included. Select the plan in the order, separately from shared or exclusively assigned POD staffing. Define the permitted changes, backup-check result and vendor handoff; plan ticks alone do not establish restore validation or security incident response.
  Source / checked: https://worksent.com/noc-services-msp/ / 2026-10-20

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________