# NomadGuru - Shared NOC - escalations and short projects quote brief

Provider profile: https://mspshortlist.com/providers/nomadguru/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-nomadguru/shared-noc-escalations

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

NomadGuru
Selected service:
- Shared NOC - escalations and short projects
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Request: Coverage window; Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model; Contact channels; Applicable MSP resale agreement; Team / operations country for this service
  Clarify: Obtain the shared NOC staffed window, timezone, weekend/holiday rota and out-of-hours escalation route. Illustrative company timezone charts do not specify a complete 24x7 NOC schedule.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: The supported-vendor logo strip does not identify a product-specific NOC queue, permitted actions or integration workflow. Confirm the exact RMM and PSA products for this purchase.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: Confirm the initial commitment and exit conditions for the shared NOC. The FAQ offers a possible three-month remote-resource trial; it does not identify a shared NOC contract term.
  Source / checked: https://nomadguru.net/contact-us/ / 2026-11-06
  Clarify: No shared NOC rate, invoice unit, included workload or complete fee schedule was found on the public pages. Obtain the escalation/project billing basis and any out-of-scope work prices.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: Shared resource pool across a group of clients for escalations and short projects. This is separate from the dedicated remote technician and team services.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: Agree the accepted queue and escalation channels. A company contact phone or email does not specify an included staffed end-user desk.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: A shared NOC resource pool offered to MSPs for technical escalations and short projects. Define the incoming work and receiving owner; an end-customer desk or partner-resale commitment is not specified.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: The company FAQ states that resources work from its Cape Town or Johannesburg offices in South Africa. Confirm the assigned shared NOC people and processing locations.
  Source / checked: https://nomadguru.net/contact-us/ / 2026-11-06
  Clarify: The NOC page does not specify alert monitoring, proactive remediation, patching or end-user support. Ask which are included.
  Source / checked: https://nomadguru.net/outsourced-noc/ / 2026-11-06
  Clarify: The company publishes illustrative operating-hour comparisons with South Africa. Use dated IANA timezones to check actual overlap and seasonal clock changes, then obtain the service calendar.
  Source / checked: https://nomadguru.net/time-zones/ / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________