# NOC 24/7 - Managed MSP NOC quote brief

Provider profile: https://mspshortlist.com/providers/noc-247/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-noc247/primary

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Published starting scope

### Coverage statement
After-hours or full 24x7 coverage; the homepage describes three overlapping staffed shifts.
Source / checked: https://www.noc247.io/ / 2026-10-15

### Price and charging unit
Per endpoint per month; no numeric rate is shown on the reviewed pricing page.
Source / checked: https://www.noc247.io/pricing / 2026-10-15

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

NOC 24/7
Selected service:
- Managed MSP NOC
  Source / checked: https://www.noc247.io/white-label-noc-services / 2026-10-17
  Request: Exact products and workflow; Minimum condition; Contract options and notice; Team model; Contact channels
  Clarify: The NOC integration sections name ConnectWise Automate and ConnectWise Manage, NinjaOne, Datto RMM and Autotask, Kaseya VSA and Kaseya BMS, Atera, N-central, N-sight, Auvik and HaloPSA. Confirm the versions, enrolled clients, operator identity, ticket updates and allowed actions for your order.
  Source / checked: https://www.noc247.io/rmm-integrations / 2026-10-15
  Clarify: The NOC page describes MSP-branded phone greetings, email identities and PSA ticket updates. Agree MSP escalation contacts and any end-user intake boundary.
  Source / checked: https://www.noc247.io/white-label-noc-services / 2026-10-17
  Clarify: The page lists P1 acknowledgement within 5 minutes, P2 within 15 minutes, P3 within one hour and P4 review next business day. Agree the clock, start/stop events and calendar for each priority; close targets are negotiated.
  Source / checked: https://www.noc247.io/white-label-noc-services / 2026-10-17
  Clarify: The service page describes a 48-hour parallel shadow stage without production changes until the MSP lead approves. Define its entry, review and go-live acceptance within the overall onboarding plan.
  Source / checked: https://www.noc247.io/white-label-noc-services / 2026-10-17
  Clarify: The RMM integration page says operators execute existing scripts on the MSP-approved allow-list, do not write, alter or upload scripts, and escalate an unlisted action for approval. Agree who owns the approved revision, required parameters, devices, maintenance window, recorded result and handback before enabling the workflow.
  Source / checked: https://www.noc247.io/rmm-integrations / 2026-10-15

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________