# Microbyte - White-label helpdesk - NOC monitoring component quote brief

Provider profile: https://mspshortlist.com/providers/microbyte/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-microbyte/noc-monitoring-component

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

Microbyte
Selected service:
- White-label helpdesk - NOC monitoring component
  Source / checked: https://www.microbyte.com/helpdesk/ / 2026-10-18
  Request: Coverage window; Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model; Contact channels; Applicable MSP resale agreement
  Clarify: The white-label helpdesk page lists Full NOC as a round-the-clock monitoring feature. Confirm included infrastructure, response actions, escalation ownership and whether this component can be bought separately.
  Source / checked: https://www.microbyte.com/helpdesk/ / 2026-10-18
  Clarify: Microbyte offers a white-label helpdesk to MSPs and in-house IT teams. Agree the customer-facing identity, purchased work and reseller terms.
  Source / checked: https://www.microbyte.com/helpdesk/ / 2026-10-18
  Clarify: Full NOC is described as monitoring with the customer RMM and PSA and Microbyte systems. The page does not define a separately priced managed-NOC package, exact products or remediation authority.
  Source / checked: https://www.microbyte.com/helpdesk/ / 2026-10-18

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________