# IT By Design - NOC Ignite quote brief

Provider profile: https://mspshortlist.com/providers/it-by-design/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-it-by-design/noc-ignite

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Published starting scope

### Coverage statement
ITBD advertises 24/7 NOC operations across shifts. Watch, Care and Ignite change the included operating scope.
Source / checked: https://itbd.net/services/network-operations-center-noc/ / 2026-11-06

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

IT By Design
Selected service:
- NOC Ignite
  Source / checked: https://itbd.net/services/network-operations-center-noc/ / 2026-11-06
  Request: Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model; Contact channels
  Clarify: The wider ITBD training list names Datto, ShadowProtect, SonicWall, OpenDNS, Webroot and Microsoft Exchange. Confirm the actual products and accepted workflow for NOC Ignite.
  Source / checked: https://itbd.net/services/co-managed-engineers/ / 2026-11-06
  Source / checked: https://itbd.net/services/network-operations-center-noc/ / 2026-11-06
  Source / checked: https://itbd.net/services/soc/ / 2026-11-06
  Clarify: Each SOW defines its own term under the applicable service Addendum. Unless the SOW says otherwise, renewal repeats the initial term and requires at least 90 days of written non-renewal notice. Obtain the signed service documents before treating any offer as month-to-month.
  Source / checked: https://itbd.net/legal/msa/ / 2026-11-06
  Clarify: Ignite adds proactive remediation/optimization, advanced performance monitoring, capacity/lifecycle visibility and priority escalation to Care. Obtain the defined operating limits and SLA clocks.
  Source / checked: https://itbd.net/services/network-operations-center-noc/ / 2026-11-06
  Clarify: The managed NOC is described as operating in the MSP PSA/RMM, with ticket actions and documentation in those systems. Define access, synchronization, export and data-processing duties in the order.
  Source / checked: https://itbd.net/services/network-operations-center-noc/ / 2026-11-06
  Clarify: The MSA default is at least 90 days of written notice before term expiry for non-renewal, unless the SOW provides otherwise. Mid-term convenience exit has separate restrictions and possible remaining fees, subject to the applicable Addendum or SOW.
  Source / checked: https://itbd.net/legal/msa/ / 2026-11-06
  Clarify: MSA 4.6 puts equipment return, agent removal, transition assistance and service-specific data deletion into the applicable Addendum. Obtain the export, access-removal and handover schedule for the actual service before launch.
  Source / checked: https://itbd.net/legal/msa/ / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________