# INOC - Managed / white-label NOC - configured scope quote brief Provider profile: https://mspshortlist.com/providers/inoc/ Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-inoc/managed-noc Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date. ## Buyer requirements to complete - Buyer organization and reply contact: __________ - Required start date and pilot acceptance: __________ - Supported people, devices, sites and applications: __________ - Ordinary and busy-month workload by channel and task: __________ - Staffed hours, named timezone and holidays: __________ - Working queue, documentation and permitted tool access: __________ - Permitted actions, identity checks and approval owner: __________ - MSP supervision, escalation and handback retained: __________ - Requested quote currency and payment calendar: __________ ## Published starting scope ### Contact channels The NOC service desk processes phone calls, email and other alerts into incidents and requests. These channels describe NOC intake rather than a separately specified end-user helpdesk. Source / checked: https://www.inoc.com/noc-expertise/24x7-service-desk / 2026-11-06 ## Selected service and questions MSP Shortlist - candidate requirements Service: NOC INOC Selected service: - Managed / white-label NOC - configured scope Source / checked: https://www.inoc.com/partner/msp-noc-services / 2026-11-06 Request: Coverage window; Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model Clarify: The MSP service advertises 24x7 NOC support. Set Notification, Tier 1 or Advanced Tier 2/3 duties and the purchased team window in the order. Source / checked: https://www.inoc.com/partner/msp-noc-services / 2026-11-06 Clarify: INOC describes device-based quotes or an adaptive flat fee based on observed NOC activity. The initial fee considers device mix, ticket demand and integration work; the adaptive model is reviewed quarterly. No numeric rate or currency is stated. Source / checked: https://www.inoc.com/pricing / 2026-11-06 Clarify: Shared, hybrid, dedicated and designated NOC models are described. Shared teams use the INOC platform; dedicated teams work exclusively in one client environment. The model, assigned resources and staffed hours belong in the service order. Source / checked: https://www.inoc.com/about-us/faq / 2026-11-06 Clarify: Notification support detects events, creates incidents and notifies or escalates until acknowledgement. Tier 1 adds correlation, impact assessment and prioritization; Advanced Tier 2/3 adds deeper troubleshooting. Select those duties in the order rather than treating notification as remediation. Source / checked: https://www.inoc.com/partner/msp-noc-services / 2026-11-06 Clarify: Integration options include SNMP traps, email alerts and REST API intake. Ticketing can be one-way or two-way, with NOC-authoritative or client-authoritative ticket creation. Define the selected direction, incident owner, supported fields and reconciliation before launch. Source / checked: https://www.inoc.com/noc-expertise/operations-tools-integration / 2026-11-06 Clarify: Shared support connects to INOC tools. Dedicated engineers work solely in one client environment; hybrid and designated arrangements combine or share resources differently. Obtain actual capacity, hours, supervision and escalation rules for the selected arrangement. Source / checked: https://www.inoc.com/about-us/faq / 2026-11-06 Clarify: Pricing reviews can reflect more devices, longer ticket handling, technology changes or major process changes. Changes to monitoring tools, ticket systems and workflows may add cost. Agree the starting workload, adjustment method, approval and effective date in the quote. Source / checked: https://www.inoc.com/hubfs/Downloadables/INOC%20-%20Pricing%20Explainer.pdf#page=9 / 2026-11-06 Clarify: INOC describes a customer-specific SLA and measures such as notification, acknowledgement, answer time, restoration and ticket-update frequency. The page does not supply one numeric response or resolution promise for every NOC order. Source / checked: https://www.inoc.com/noc-expertise/service-level-management / 2026-11-06 Clarify: The global NOC page offers North America-only, EU-only, APAC-only or integrated arrangements and discusses including or excluding jurisdictions. These regional options do not identify the assigned countries, subcontractors or complete data flows for a particular order. Source / checked: https://www.inoc.com/noc-expertise/global-noc / 2026-11-06 Clarify: The dedicated turnup page says a typical four to eight weeks, while the general FAQ says six to nine weeks. Obtain the current schedule and prerequisites for the purchased scope; neither range is a guaranteed go-live date. Source / checked: https://www.inoc.com/noc-expertise/noc-turnup-assessment / 2026-11-06 Source / checked: https://www.inoc.com/about-us/faq / 2026-11-06 Clarify: The pricing explainer describes a typical quote time of about a week, depending on availability of the required information. A one-business-day contact follow-up is not a completed proposal. Source / checked: https://www.inoc.com/hubfs/Downloadables/INOC%20-%20Pricing%20Explainer.pdf#page=9 / 2026-11-06 Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP. ## Requested supplier response 1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement. 2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees. 3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request. 4. Name the working tools, permissions, documentation and permitted actions for this service. 5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements. Supplier response and document revision: __________ Buyer review date and owner: __________ Open questions and next action: __________