# HEX64 - MSP NOC offer quote brief

Provider profile: https://mspshortlist.com/providers/hex64/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-hex64/msp-noc

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Published starting scope

### Coverage statement
NOC page advertises 24/7 coverage. The pricing packages have different support windows.
Source / checked: https://hex64.net/services/noc-services-for-msps/ / 2026-11-06

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

HEX64
Selected service:
- MSP NOC offer
  Source / checked: https://hex64.net/services/noc-services-for-msps/ / 2026-11-06
  Request: Exact products and workflow; Minimum condition; Contract options and notice; Current price and charging unit; Team model; Contact channels; Team / operations country for this service
  Clarify: The NOC page names ConnectWise (product unspecified); Autotask PSA; NinjaOne; Kaseya (product unspecified); Datto (product unspecified); PRTG; Site24x7; Auvik; Datadog; Azure Monitor; AWS CloudWatch. Its NOC ticket-handling section also names Atera for logging, updating and closing incidents. Agree any RMM actions and the tools included in a separate help desk or care order on their own service schedule.
  Source / checked: https://hex64.net/services/noc-services-for-msps/ / 2026-11-06
  Clarify: HEX64 states its managed NOC operates from Noida, India. This identifies an operations location, rather than the countries of its clients. Confirm assigned staff, remote access and data-processing locations in the NOC agreement.
  Source / checked: https://hex64.net/services/noc-services/ / 2026-11-06
  Clarify: The managed NOC FAQ outlines a 30-day launch: discovery, runbooks, pilot and go-live with hypercare. The separate outsourced NOC page describes 3-4 weeks. Agree readiness requirements, acceptance milestones and the billable start for the actual NOC order; these descriptions do not set a help-desk or care-package deadline.
  Source / checked: https://hex64.net/services/noc-services/ / 2026-11-06
  Source / checked: https://hex64.net/services/outsourced-noc-services/ / 2026-11-06
  Clarify: The managed NOC page describes P2 first response as "in as little as 5 minutes" and P3 within 60 minutes. The outsourced NOC page lists P2 at 30 minutes and P3 at 2 hours. "As little as" does not set a maximum response deadline. Agree severity definitions, clock rules and the signed service schedule before comparing these statements.
  Source / checked: https://hex64.net/services/outsourced-noc-services/ / 2026-11-06
  Source / checked: https://hex64.net/services/noc-services/ / 2026-11-06
  Clarify: The contact process describes a written proposal within three business days after scoping. Confirm the scope and agreed proposal deadline for your MSP order.
  Source / checked: https://hex64.net/contact-us/ / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________