# Flexis IT - MANAGE - shared NOC remediation quote brief

Provider profile: https://mspshortlist.com/providers/flexis-it/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-flexis/manage-shared-noc

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

Flexis IT
Selected service:
- MANAGE - shared NOC remediation
  Source / checked: https://flexisit.com/24x7manage-noc-service.html / 2026-11-06
  Request: Coverage window; Contact channels; Team model; Minimum condition; Contract options and notice; Current price and charging unit; Exact products and workflow
  Clarify: MANAGE advertises 24/7 coverage including nights, weekends and holidays. Agree incident priorities, authorized actions and escalation availability.
  Source / checked: https://flexisit.com/24x7manage-noc-service.html / 2026-11-06
  Clarify: MANAGE is a shared NOC providing monitoring, troubleshooting and remediation. Scope, permitted changes and retained escalation duties belong in the order.
  Source / checked: https://flexisit.com/24x7manage-noc-service.html / 2026-11-06
  Clarify: MANAGE names Kaseya VSA, N-able N-central and N-sight, ConnectWise RMM, Nagios Core / XI, SolarWinds NPM, Atera (AEM), NinjaRMM, Syncro and Auvik. Its PSA list names ConnectWise Manage, Autotask, Zendesk, ServiceNow and HaloPSA. Clarify the Atera (AEM) label, exact versions and permitted workflow for your order.
  Source / checked: https://flexisit.com/24x7manage-noc-service.html / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________