# Flexis IT - AgilePOD - dedicated NOC engineer quote brief

Provider profile: https://mspshortlist.com/providers/flexis-it/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-flexis/agilepod-noc-engineer

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

Flexis IT
Selected service:
- AgilePOD - dedicated NOC engineer
  Source / checked: https://flexisit.com/it-staff-augmentation-services.html / 2026-11-06
  Request: Coverage window; Contact channels; Team model; Minimum condition; Contract options and notice; Current price and charging unit; Exact products and workflow
  Clarify: Engineers work inside your team and you manage daily tasks; Flexis handles HR, payroll and facilities. One engineer is not a 24x7 rota: specify shifts, concurrent staff, holidays and absence cover.
  Source / checked: https://flexisit.com/it-staff-augmentation-services.html / 2026-11-06
  Clarify: Dedicated engineers are described as working with the MSP tools. The page names Nagios, SolarWinds, PRTG, N-able, ConnectWise, NinjaRMM and Kaseya; the PSA list names ConnectWise Manage, Autotask, Zendesk, Halo PSA and ServiceNow.
  Source / checked: https://flexisit.com/it-staff-augmentation-services.html / 2026-11-06
  Clarify: Engineers work inside your team and you manage daily tasks; Flexis handles HR, payroll and facilities. One engineer is not a 24x7 rota: specify shifts, concurrent staff, holidays and absence cover.
  Source / checked: https://flexisit.com/it-staff-augmentation-services.html / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________