# ConnectWise - NOC with ConnectWise RMM quote brief

Provider profile: https://mspshortlist.com/providers/connectwise-noc/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-connectwise-noc/primary

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Published starting scope

### Coverage statement
24/7/365 monitoring, support and patching are advertised.
Source / checked: https://www.connectwise.com/solutions/expert-services/noc-services / 2026-10-15

### Products and workflow
The Marketplace listing explicitly makes NOC available to ConnectWise RMM partners using the Pro or Premium package. Confirm the applicable order and site enrollment.
Source / checked: https://marketplace.connectwise.com/connectwise-noc-services / 2026-10-16

### Contact channels
Partners with NOC enabled by client-site policy can request NOC support through chat in ConnectWise Home. This is partner-to-NOC contact, not an end-user help desk channel.
Source / checked: https://marketplace.connectwise.com/connectwise-noc-services / 2026-10-16

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

ConnectWise
Selected service:
- NOC with ConnectWise RMM
  Source / checked: https://www.connectwise.com/solutions/expert-services/noc-services / 2026-10-15
  Request: Minimum condition; Contract options and notice; Current price and charging unit; Team model
  Clarify: Under the July 2026 standard master, subscriptions require written non-renewal notice at least 60 days before term end. Confirm the master adopted by your order, applicable regional version, schedule/product overrides and notice method. This is not a mid-term cancellation right.
  Source / checked: https://www.connectwise.com/globalassets/media/documents/legal/connectwise-master-agreement-software-saas-and-education-and-services-addendum-7-1-26.pdf#page=7 / 2026-10-17
  Source / checked: https://www.connectwise.com/globalassets/media/documents/legal/connectwise-master-agreement-software-saas-and-education-and-services-addendum-7-1-26.pdf#page=3 / 2026-10-17
  Source / checked: https://www.connectwise.com/legal / 2026-10-17

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________