# Benchmark365 - NOC Connect quote brief

Provider profile: https://mspshortlist.com/providers/benchmark-365/
Selected-service RFP: https://mspshortlist.com/tools/rfp-template/#service=vendor-benchmark365/noc-connect

Use this brief to ask for the named service. The published conditions are a starting scope for the supplier to accept or amend in writing. They are not an accepted quote or measured service performance. Each source keeps its own checked date.

## Buyer requirements to complete

- Buyer organization and reply contact: __________
- Required start date and pilot acceptance: __________
- Supported people, devices, sites and applications: __________
- Ordinary and busy-month workload by channel and task: __________
- Staffed hours, named timezone and holidays: __________
- Working queue, documentation and permitted tool access: __________
- Permitted actions, identity checks and approval owner: __________
- MSP supervision, escalation and handback retained: __________
- Requested quote currency and payment calendar: __________

## Published starting scope

### Coverage statement
24x7x365 coverage is advertised for this NOC plan.
Source / checked: https://benchmark365.com/noc / 2026-10-17

### Products and workflow
The NOC page names Datto RMM, NinjaOne, ConnectWise Automate, N-able N-central, Kaseya VSA and Atera, plus network monitoring tools. PSA labels are Halo, Autotask and ConnectWise; exact Halo and ConnectWise products need confirmation.
Source / checked: https://benchmark365.com/noc / 2026-10-17

### Contact channels
Connect lists live two-way PSA integration.
Source / checked: https://benchmark365.com/noc / 2026-10-17

## Selected service and questions

MSP Shortlist - candidate requirements
Service: NOC

Benchmark365
Selected service:
- NOC Connect
  Source / checked: https://benchmark365.com/noc / 2026-10-17
  Request: Minimum condition; Contract options and notice; Current price and charging unit; Team model
  Clarify: USD 2,990/month starting price. Includes 10 customer environments, 25 investigations and 10 remediations per month, plus live two-way PSA integration. Major Incident Response is an add-on; unlimited tickets do not mean unlimited completed work.
  Source / checked: https://benchmark365.com/noc / 2026-10-17

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Requested supplier response

1. Identify the purchased scope, excluded tasks, whether the service is available to MSPs and the applicable resale agreement.
2. Define the charging unit, included workload, counting period, excess work, minimum, setup, tax and all recurring fees.
3. State staffed coverage, holidays, escalation acceptance, response clocks and who owns an unfinished request.
4. Name the working tools, permissions, documentation and permitted actions for this service.
5. State commitment, renewal, notice recipient, final paid day, final service day and handover requirements.

Supplier response and document revision: __________
Buyer review date and owner: __________
Open questions and next action: __________