# MSP after-hours handoff

Use sanitized descriptions and controlled ticket links. Keep credentials in the approved system. This template does not send a notification or confirm that another person accepted work.

## Incident

- Incident or ticket ID:
- Client and affected service:
- Business impact and severity:
- Current state (unresolved, mitigated, or access restored with permanent work remaining):

## Work and authority

- Actions already taken (or explicitly no action):
- Approvals, runbook and evidence links:
- Next action or approval needed:

## Ownership and communication

- Sending coordination owner:
- Receiving shift, date, time and timezone:
- Receiving owner:
- Acceptance (pending or confirmed by your team):
- If accepted: acceptance date, time and timezone:
- Next customer update: owner, date, time and timezone:
- Fallback owner and contact route:

Until the receiving owner or agreed fallback accepts, the sending owner keeps coordination. Restoring access does not by itself demonstrate permanent resolution. Agree how acceptance is communicated and retained in your ticket system.