# ConnectWise and Kaseya - NOC quote brief

Source comparison: https://mspshortlist.com/compare/connectwise-vs-kaseya-outsourced-support/

Use this file to request the same purchased service family from both suppliers. Published starting conditions keep their original checked dates. This is a buyer request, not an accepted quote, a software-platform ranking or a measured service result.

## Common buyer requirements to complete

- Buyer organization and reply contact: __________
- Supported users, devices, sites and application inventory: __________
- Ordinary and busy-month workload, channels and permitted actions: __________
- Purchased coverage, named timezone and holiday calendar: __________
- Required RMM/PSA products, versions, licenses and integration ownership: __________
- Identity, change approval, restart and escalation owners: __________
- Quote currency, charging units, included quantities and all extra fees: __________
- Pilot, ramp-period expectations, acceptance and retained MSP work: __________
- Notice route, surviving charges, final service day and handover: __________

## The two selected purchases

MSP Shortlist - candidate requirements
Service: NOC

ConnectWise
Selected service:
- NOC with ConnectWise RMM
  Source / checked: https://www.connectwise.com/solutions/expert-services/noc-services / 2026-10-15
  Request: Minimum condition; Contract options and notice; Current price and charging unit; Team model
  Clarify: Under the July 2026 standard master, subscriptions require written non-renewal notice at least 60 days before term end. Confirm the master adopted by your order, applicable regional version, schedule/product overrides and notice method. This is not a mid-term cancellation right.
  Source / checked: https://www.connectwise.com/globalassets/media/documents/legal/connectwise-master-agreement-software-saas-and-education-and-services-addendum-7-1-26.pdf#page=7 / 2026-10-17
  Source / checked: https://www.connectwise.com/globalassets/media/documents/legal/connectwise-master-agreement-software-saas-and-education-and-services-addendum-7-1-26.pdf#page=3 / 2026-10-17
  Source / checked: https://www.connectwise.com/legal / 2026-10-17

Kaseya
Selected service:
- Endpoint NOC for MSP personnel
  Source / checked: https://www.kaseya.com/legal/kaseya-noc-terms-of-use/ / 2026-11-06
  Request: Exact products and workflow; Minimum condition; Team model
  Clarify: NOC terms retain ticket information for six months after creation during a subscription and make it unavailable for customer export. Agree your own decision history and handover path before service starts.
  Source / checked: https://www.kaseya.com/legal/kaseya-noc-terms-of-use/ / 2026-11-06
  Clarify: Where the linked Master Agreement applies, committed subscriptions need cancellation or renewal opt-out notice at least 30 days before term end. This is not mid-term release from committed payments. Confirm the signed order, applicable master and required notice channel.
  Source / checked: https://www.kaseya.com/legal/kaseya-master-agreement/ / 2026-11-06
  Source / checked: https://www.kaseya.com/legal/kaseya-noc-terms-of-use/ / 2026-11-06

Matches describe published terms, not tested performance. Confirm scope, five SLA timers, security, workflow and all fees in the same RFP.

## Ask both suppliers for the same response

1. Accept or amend the exact service boundary, eligible callers, inventory and retained MSP work.
2. Separate the service charge, software subscriptions, onboarding, minimum, included units, overages and taxes.
3. State staffed hours, initial ramp conditions, five response/recovery clocks and escalation acceptance.
4. Name the governing order and documents, notice method, continuing payment commitments and export arrangements.
5. Supply the proposed operating scope and the acceptance criteria for an authorized pilot.

Supplier response and document revision: __________
Buyer review owner and date: __________
Open questions and next action: __________